Managed Services

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UTW Airport Managed Services solution delivers end-to-end technical support and operational management.

Core Components

  • Unified Advanced Technology Platform

  • Technical resource expertise

  • Customer-Centric Approach

  • Operational Excellence

  • Generative AI support capabilities

  • Mobile client application

Analytics

UTW delivers globally consistent support as your single worldwide point of contact. UTW developed a full solution that address the unique requirements of train stations, airports and airlines.

Centralize and automate IT asset management, ensure seamless procurement, real-time tracking, efficient lifecycle management, and hassle-free maintenance—all through a single platform.

Dashboards
Mobile App

UTW Maintain

  • Common peripheral devices

  • Specialized airport equipment components

  • Testing and diagnostic equipment

  • Consumables of all printers

  • Stationary if required for CUSS or SSBD

UTW Team

  • L1 Support Technicians

    Front-line troubleshooters for common issues and initial problem assessment

  • L2 Specialists

    Technical experts in specific airport systems and technologies

  • L3 Engineers

    Advanced problem-solving capabilities for complex issues requiring deep technical expertise

  • System Architects

    Design experts for planning system expansions, upgrades, and integrations